Tail Healthcare Private Limited

Privacy Policy

Effective 8 October 2026 · Last updated 8 October 2026

Felica is a brand owned and operated by Tail Healthcare Private Limited (“Tail Healthcare”, “we”, “us”). This policy explains how we collect, use, store, and share personal information when you visit felica.in, complete our cat-health questionnaire, or speak to a Felica vet.

By using Felica, you agree to this policy. If you do not agree, please do not use the site or submit a consult request.

1. Who we are

Tail Healthcare Private Limited is the data fiduciary for information collected through Felica. Online consults are delivered through our clinic systems at clinic.tailhealthcare.com. You can reach us at hello@felica.in.

2. Information we collect

We collect information you give us, information created when you use Felica, and information from ads you clicked.

You provide

  • Parent name and mobile number, so a vet can call you.
  • Cat details such as name, age, and the issue you selected.
  • Answers from the questionnaire, including a short summary of the concern.
  • Optional photos or video of your cat, if you attach them before requesting a call.
  • Email, if you send us a message or use a form that collects it.

Collected automatically

  • Device and browser details, pages viewed, and approximate time of the visit.
  • Advertising and landing parameters (for example utm_source, fbclid, gclid) so we know which ad or campaign brought you.
  • Meta cookies such as _fbp and _fbc, where Meta has set them on your browser.

We do not ask for payment card details on felica.in. We do not knowingly collect information from children — Felica is for adult pet parents in India.

3. How we use it

  • To decide whether an online consult is appropriate, and to create your case.
  • To have a feline veterinarian call you and, where suitable, prescribe supplements.
  • To show your vet the questionnaire answers and any photos or video you uploaded.
  • To prevent spam and duplicate lead submissions from the same phone or device.
  • To measure and improve our ads, including telling Meta and Google when a consult request was completed (conversion tracking).
  • To operate, secure, and improve Felica and our clinic tools.
  • To meet legal, professional, and record-keeping duties for veterinary care.

4. Photos and video

Photos and video are optional. If you add them, they are uploaded so the vet can see the concern on the same request that creates your case. Files are hosted on our infrastructure and stored with the consult record. Skip the media step if you do not want to share images.

5. Cookies and advertising

Felica uses cookies and similar technologies for the site to work, to remember a few choices (such as your cat’s age during a session), and to measure ads.

We use the Meta Pixel and related conversions tools, and Google Ads, to understand which campaigns led to a consult request. That can include sending hashed or matched identifiers (such as phone, together with click IDs) to Meta or Google so they can report conversions. You can control cookies in your browser, and you can use Meta and Google ad settings to limit personalised ads.

6. Who we share it with

We share information only as needed to run Felica:

  • Our veterinarians and clinic operations team, to deliver the consult.
  • Our clinic platform (the same Tail Healthcare service that stores the case).
  • Hosting and file storage providers that run felica.in (including Vercel).
  • Telephony providers used to place the vet call.
  • Meta Platforms and Google, for advertising measurement as described above.
  • Authorities or professional bodies if the law or a veterinary duty requires it.

We do not sell your personal information.

7. Where it is stored

Felica is offered to pet parents in India. Our website, files, and clinic systems may be hosted on cloud infrastructure in or outside India. We keep information for as long as it is needed for the consult, clinical records, advertising measurement, dispute handling, and the law — then we delete or anonymise it.

8. Your choices

You may ask us to access, correct, or delete personal information we hold about you, or to explain how we use it, subject to legal and clinical record-keeping requirements. Email hello@felica.in with the mobile number used for the consult so we can find the right record.

You can decline optional photos, close the questionnaire without submitting, or contact us instead of using the online form.

9. Security

We use reasonable technical and organisational measures to protect information in transit and at rest. No internet service is completely secure. Please only submit what you are comfortable sharing for a veterinary consult.

10. Changes

We may update this policy. The “Last updated” date at the top will change when we do. Continued use of Felica after an update means you accept the revised policy.

11. Contact

Tail Healthcare Private Limited
Brand: Felica
Email: hello@felica.in
Website: https://www.felica.in